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Cloud Telephone Systems - Features and Advantages

5/28/2014

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Cloud telephone systems are an offshoot of the cloud computing system where all the data are stored and computed over the cloud. Cloud communication systems are the latest technology to hit the market and business owners are slowly learning about its features and advantages. This technology provides smooth communication across different channels and allows the users to make optimum use of cloud telephony. On-premise telephone systems are slowly giving way to the cloud telephone systems and the latest business communication system is the cloud telephony system. 

Prior to using cloud telephone systems, we will have to first learn about their benefits and features. Cloud telephone system is the extension of the cloud computing system that facilitates easy use of advanced cloud based technologies by laymen. Cloud telephony is built around the concept of virtualization where the underlying technology is masked with an easy to use interface. Virtualization keeps a general user away from dealing with the complex underlying technology and instead just focus on the communication part. Thus, users will be able to leverage all the tools provided by the cloud telephony system without having to keep tab on the servers, PBX system or SIP-trunking hosted on the cloud. The only prerequisite to using the cloud telephony system is to plug a compatible telephony device with the network, and know how to use a browser.

Cloud telephony systems pack in a lot of advanced telephony features that come absolutely free with the subscription. The same features when made available through other telephony systems carry huge charges. One can expect to enjoy features that include but not limited to call routing, skill-based call routing, one click call, Automatic Call Distribution, auto responders, presence and video/audio conferencing. Thus, business communication in an organization is definitely going to be enhanced by migrating to the latest cloud telephony.  

Several advantages come piggy backing with the cloud telephony system and business owners can expect to enhance their business communication by making optimum use of it. Here is a list of some of the obvious advantages of switching to the latest cloud telephony:
  • Low operational costs – On premise telephony carry high installation and operational costs whereas cloud telephony helps in cutting down costs. Neither do you have to worry about servers, equipment, computers, cooling towers etc. nor do you have to worry about their maintenance. You will also be saved from the insurance related expenses that often have to be included while maintaining an on-premise telephony system. All your capital expenditure can be turned into operational expenditure and you will be able to route the money for other vital business activity.
  • Higher mobility – Cloud telephony allows you to go mobile and you can plug in any of your mobile devices and make or receive calls. Irrespective of your location, you will be able to connect to your secured telephony network and start using it. Thus, you can maintain a seamless communication with your employees as well as clients.
  • Promote your business as a customer-friendly organization – Image is everything for a business enterprise and you have to make your organization customer-friendly. This obviously requires a lot of capital push, which obviously can be cut down by migrating to the cloud telephony system. With the help of cloud telephony you can manage your customer calls in a much more efficient and effective manner.
  • Efficient lead management – Cloud telephony usage culminates into efficient lead management by integrating a CRM system with the telephony system. Thus, all the business leads can be managed without any hassles. Managers will be able to able to avail real time data on prospects and convert them into sales.
About Baron Telecommunications 
Baron Telecommunications has been offering communication services for over 30 years now. We provide system assessment, installation, and ongoing service. We provide advanced products from Toshiba and Shoretel. Call us today for all your communication needs. 

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