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Keeping Your Phones Ringing During a Business Relocation or Expansion

1/23/2014

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Moving or expanding your company office can be a source of tremendous stress and upheaval – but it also offers an opportunity to upgrade and improve a variety of office features, including your phone system.

Many businesses find that they have outgrown their phone system long before they outgrow their office space. When planning a move to a new or expanded office, it is important to examine all aspects of your telecommunications needs – number and location of phones, voice mail, voice and data integration – to ensure that your new system responds favorably to your present needs, and will be able to expand to accommodate future growth.

There are a number of vital considerations to help you plan effectively for a phone system relocation or expansion. The following check list can help you make sure that your phones keep ringing with no interruption in service:

  • Set A Realistic Move Date. Build at least two to four weeks of “cushion” into your moving date. Unexpected events almost always cause delays, and your business will function more smoothly if your move occurs when everyone is ready, instead of in the midst of a last-minute “scramble”. You should work closely with your telecommunications systems provider to help you set a realistic schedule for your phone system implementation. This will allow you to alert your customers and vendors of any anticipated phone number changes well in advance of your move date.
  • Depend On Your Telecommuncations Provider. Your provider should have the experience and expertise with the installation, expansion or relocation of corporate phone systems. The provider can also consult with you on how your business can maximize your communications effectiveness.
  • Communicate Your Expectations. Ask your communications provider to assist you in thinking your plans through on paper first, ensuring that the proper phone configuration is agreed upon prior to installation. Make sure that the provider will work with you to effectively implement any needed changes to your existing system, including adding voice mail or upgrading the phone switch. Be sure to obtain an accurate indication of the time requirements needed to make changes to your system.
  • Plan Ahead For Your Services. You should contact your communications system provider at least two months prior to your move to schedule a complete analysis of your present and future phone needs. Due to the highly competitive nature of the various services that exist today, this additional “shopping” time can result in substantial savings.
If your move results in a number change, your may consider moving to a service that will port your phone number over so you may retain it. After all, you’ve spent considerable time and money marketing your number so you should consider any option that allows you to keep it.

If you are not able to tolerate even a temporary loss of service during the move, then you should contact your service provider to forward calls to an alternate phone number such as a cell phone. This way you can ease some of the pressure from the actual system move.

By planning ahead and working with your telecommunications systems provider your phone should not stop ringing, even when moving your company’s office.

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