Toshiba Tips: How To Set Call Forwarding To An Outside Phone Number on CIX/CTX Systems

11/8/2012

1. Press the INT (or DN) button on your phone. This should be the bottom button (on 10-button phones) or the bottom left button (on 20-button phones).

2. Press the # key followed by the Call Forward code (see table below)
a.All Calls: 6011
b. Busy: 6021
c. No Answer: 6031
d. Busy / No Answer: 6041

3. Dial 9 if it is required that you do so to reach an outside line.

4. Dial the destination phone number (remember to use 1 + the area code if it a long-distance number)

5. Press the # key

6. Hang up

To cancel a Call Forward Setting:

1. Press the INT (or DN) button on your phone. This should be the bottom button (on 10-button phones) or the bottom left button (on 20-button phones).

2. Press the # key followed by 6051

Hang up

23 Comments

Carmen

2/9/2017 02:22:16 pm

It does not work
it only lets me dial 3 numbers! I did dial the speed Dial for that person and it does not work.

Please help

christophorus link

3/18/2017 10:55:07 pm

Thanks for the tips man, it really means a lot. Now I will be able to finally call anyone I'm willing to, without any worries and not have others' calls disconnected. It would be forwarded to my own cell.

Theresa Brandt

7/16/2018 12:54:24 pm

I am trying to call forward a phone but it no long works as it used to. It only lets me dial 1 or 204 (our area code) but not the full number. Another issue is that we have an extension 204. How do I by pass the extension number and forward the calls to an outside line? I have tried the #6011204*******#

Chris

10/29/2019 08:39:44 am

If you want to use an outside line, you might need to do it this way:

#6011 9 2045555555

It doesn't need the 1 in front of the area code.

Stephanee Jean Brown

2/1/2019 04:59:45 pm

DP5022 SD only allows 3 numbers to be dialed when forwarding to an external phone #

Steven link

5/9/2019 06:24:19 pm

Is it possible to create a speed dial to forward?

Carole Simpson

2/27/2020 08:42:17 am

Trying to forward calls,
Tried all the combinations listed previously?? as soon as I press # it beeps but does not change?? help?

Carole Simpson

3/13/2020 12:23:53 pm

Thanks! we had to change our telephone provider in order for it to work.

Amanda

3/13/2020 12:18:35 pm

It is only forwarding in-house extension calls. Its not forwarding any external calls to my cell

Matt

4/8/2020 04:33:41 am

Did you try dialing 9 1st?

Duane

12/18/2020 03:22:16 pm

Same- have you found a way to fix that?

Melissa

3/20/2020 07:59:53 am

How can you call into your extension from a outside phone and set it up to call forward?

Pip

3/25/2020 09:38:50 am

Is it possible to forward calls to an external number when people are calling a multiple call group?

Linda

4/1/2020 07:12:00 am

How do you cancel call forwarding? The directions above are not working. Thank you.

Walt

4/3/2020 11:33:59 am

to cancel just hit speaker phone button dial #6051 and hang up.

Cassie

4/8/2020 07:57:18 am

The cancelling of the call forwarding does not work for me....i have tried every variation. Someone please help! i am tired of answering my work phone on my cell phone!
thanks!

Thad

8/29/2020 09:06:27 pm

I'm also unable to cancel the call forwarding using official instructions of #6051, please tell me how you solved this frustrating problem, thank you!

Hugo Pena

9/10/2020 09:33:24 am

Im having the same problem!!! any advice?

Thad

9/10/2020 10:16:33 am

Try selecting outside lines and then pressing *73

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Rob Romero

12/7/2020 02:39:34 pm

To enable call forwarding, you have to press 172, then 9 1 area code and number or just 172 1 area code and number. It depends on if you need to press 9 to get an outside line.
To disable call forwarding, you have to press 173

Tammy

12/14/2020 09:56:39 am

It says Call forward External but it doesn't ring on the external phone number

Toshiba Tips: How To Set Call Forwarding To An Outside Phone Number on CIX/CTX Systems

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