VoIP is a communication service option that is becoming more commonplace in the business world. Large business and enterprise have used VoIP as a source of business communication for many years and it is now time for small business owners to understand that VoIP can work for them as well. Small businesses can begin to feel like a big business by installing VoIP systems that will work for their specific business needs.
Small businesses can easily benefit from VoIP services. These service aspects are not promoted as regularly as the Big Business VoIP features, so small business owners do not understand how they can benefit from internet communication options. With a VoIP system, a small company can have the same tools as big business and save money in the process. With just one day of training and setup, small businesses can begin to operate like large corporations.
There are several features of VoIP that can benefit small businesses and provide big business capabilities. Below are a few examples of these service options:
Consolidating Calling
A hosted VoIP system allows small businesses to place calls via an IP gateway. Gone are the days of paying for long distance phone calls or using an analog phone which can cost more money. Customers are able to reach a business from anywhere because there is no added cost. All calls over an IP network is calculated in terms of data packets. As long as your total data packet size is within the fair usage policy you have agreed to with the ISP, you will not be charged extra. Even when you cross the FUP, your additional charges will be in terms of MB of data usage, not in terms of minutes of phone calls.
Customer On-Hold Music
If you have ever contacted a large business via phone, then you have been placed on hold. By using the customer on-hold music option for VoIP, even a small business can feel like a large corporation. By customizing the music choice or providing a pre-recorded message, customers can be made to feel comfortable while they wait for someone to come on line and speak to them.
Voicemail to Text or Email
Voicemail is a great service for any business, but it can be time consuming to listen to several voicemails each and every day. By using the voicemail to text/email service with VoIP, a business can save time and be able to answer every voicemail accordingly. Information is never missed as it goes straight to the VoIP system.
Virtual Receptionist Capabilities
With VoIP, businesses have the option of virtual receptionist services, which gives a small business the feel of a large corporation. The customer is guided through menus and various departments of the company to be able to connect after reaching the designated destination. Customers are able to easily find the information they are looking for which saves a company both time and money.
Analytics
Small businesses need to be able to keep track of communication progress and, with VoIP, analytics and reporting aspects can easily help a business determine where calls are coming from, who is calling and how many calls are coming in. With this information, businesses are able to reach the right demographics by targeting the right groups with marketing, promotions and more.
Big Company Features for Small Business Owners
A good VoIP system provides a number of features that are very advanced and productive. Some of the are:
With VoIP, a small business can only improve. The service is not only affordable but also efficient, providing the right communication tools for daily activities. And VoIP also gives room for growth without a high price tag. Most service options allow for the addition of employees as well as locations. So, any business that plans on growing can easily continue to provide great service via VoIP while having the capabilities to expand and grow in the future.
Small businesses can easily benefit from VoIP services. These service aspects are not promoted as regularly as the Big Business VoIP features, so small business owners do not understand how they can benefit from internet communication options. With a VoIP system, a small company can have the same tools as big business and save money in the process. With just one day of training and setup, small businesses can begin to operate like large corporations.
There are several features of VoIP that can benefit small businesses and provide big business capabilities. Below are a few examples of these service options:
Consolidating Calling
A hosted VoIP system allows small businesses to place calls via an IP gateway. Gone are the days of paying for long distance phone calls or using an analog phone which can cost more money. Customers are able to reach a business from anywhere because there is no added cost. All calls over an IP network is calculated in terms of data packets. As long as your total data packet size is within the fair usage policy you have agreed to with the ISP, you will not be charged extra. Even when you cross the FUP, your additional charges will be in terms of MB of data usage, not in terms of minutes of phone calls.
Customer On-Hold Music
If you have ever contacted a large business via phone, then you have been placed on hold. By using the customer on-hold music option for VoIP, even a small business can feel like a large corporation. By customizing the music choice or providing a pre-recorded message, customers can be made to feel comfortable while they wait for someone to come on line and speak to them.
Voicemail to Text or Email
Voicemail is a great service for any business, but it can be time consuming to listen to several voicemails each and every day. By using the voicemail to text/email service with VoIP, a business can save time and be able to answer every voicemail accordingly. Information is never missed as it goes straight to the VoIP system.
Virtual Receptionist Capabilities
With VoIP, businesses have the option of virtual receptionist services, which gives a small business the feel of a large corporation. The customer is guided through menus and various departments of the company to be able to connect after reaching the designated destination. Customers are able to easily find the information they are looking for which saves a company both time and money.
Analytics
Small businesses need to be able to keep track of communication progress and, with VoIP, analytics and reporting aspects can easily help a business determine where calls are coming from, who is calling and how many calls are coming in. With this information, businesses are able to reach the right demographics by targeting the right groups with marketing, promotions and more.
Big Company Features for Small Business Owners
A good VoIP system provides a number of features that are very advanced and productive. Some of the are:
- Business class voicemail
- Unlimited nationwide calling
- Full HD voice clarity
- Unified Communications
- Voicemail to Email
- Conferencing
- PBX features
- Unlimited Extensions
With VoIP, a small business can only improve. The service is not only affordable but also efficient, providing the right communication tools for daily activities. And VoIP also gives room for growth without a high price tag. Most service options allow for the addition of employees as well as locations. So, any business that plans on growing can easily continue to provide great service via VoIP while having the capabilities to expand and grow in the future.
